Returns & Exchanges

At Artisan, we take pride in the quality of our gourmet products, but if your order arrives damaged or unsatisfactory, we are committed to making it right. Due to the perishable nature of our food items, please contact us within 48 hours of delivery to initiate a claim.

1

Contact Support

Email our customer care team with your order number and a brief explanation of the issue regarding your artisanal goods.

2

Submit Documentation

Provide clear photographs of the product and packaging, especially in cases of transit damage or quality discrepancies.

3

Review Process

Our culinary quality control team will review your request within 24 hours to determine if a replacement or refund is appropriate.

4

Resolution

Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing